Frequently Asked Questions show all
General show categeory
1. What is online backup?2. How does online backup work?
3. What sort of files should I back up?
4. Can same files be backed up at different intervals?
5. Can I backup files from any drive?
6. How long will it take to backup my files?
7. How do I know that my data has been backed up?
8. How often should I backup?
9. Can I use my computer whilst backup is running?
10. What if I lose my password?
11. Does the free 14 day trial offer the same as the service I would buy?
12. How do we backup 'Open Files'?
13. Can I have another set of backup stored locally?
14. Aren't Tape Backups cheaper and easier to use?
15. Where is my data stored? Is it safe?
16. How do I recover my data?
17. When and where can I retrieve my data?
Technical show categeory
1. What should I do if a backup error is reported in my backup report?2. How do I backup network-shared directories?
